BEGIN:VCALENDAR
VERSION:2.0
PRODID:Linklings LLC
BEGIN:VTIMEZONE
TZID:America/Chicago
X-LIC-LOCATION:America/Chicago
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:19700308T020000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:19701101T020000
RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTAMP:20251016T135147Z
LOCATION:Grand Hall M/N
DTSTART;TZID=America/Chicago:20251014T154000
DTEND;TZID=America/Chicago:20251014T160000
UID:HFESAM_ASPIRE 2025_sess299_LECT295@linklings.com
SUMMARY:Understanding Explanation Content for Cognitive and Affective Trus
 t in Automated Vehicles
DESCRIPTION:Qiaoning Zhang (Arizona State University) and X. Jessie Yang a
 nd Lionel Robert (University of Michigan)\n\nTrust is essential for the ad
 option and success of automated vehicles (AVs), yet many users remain skep
 tical about transferring control to these technologies. To build trust, AV
 s can provide explanations about their decisions, but what kind of explana
 tions matter most? This research explores how different types of AV explan
 ations, describing what the vehicle is doing, explaining why it is doing i
 t, or combining both elements, influence user trust. Through an experiment
  involving 121 U.S. drivers who viewed simulated driving scenarios, this s
 tudy examined effects on cognitive trust (related to perceptions of reliab
 ility and competence) and affective trust (related to emotional comfort). 
 Results indicate that providing explanations significantly improves cognit
 ive trust compared to providing no explanations at all. More importantly, 
 explanations that include reasons for actions particularly enhance affecti
 ve trust, helping users feel emotionally connected to AVs. This study high
 lights the importance of transparent communication in AV design, showing t
 hat effective explanations are crucial not only for fostering user underst
 anding but also for developing lasting emotional connections. These insigh
 ts can guide future AV designs that encourage broader public acceptance an
 d trust in automated driving technologies.\n\nTrack: User Experience\n\nMi
 ni-Conferences: UX Mini-Conference\n\nSession Chair: Sakshi  Taori (Virgin
 ia Tech Polytechnic Institute and State University)\n\n
END:VEVENT
END:VCALENDAR