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DTSTART:19700308T020000
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DTSTART:19701101T020000
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DTSTAMP:20251016T135126Z
LOCATION:Grand C/D North
DTSTART;TZID=America/Chicago:20251014T154000
DTEND;TZID=America/Chicago:20251014T160000
UID:HFESAM_ASPIRE 2025_sess187_LECT554@linklings.com
SUMMARY:What does Resilience look like in Community Retail Pharmacies?
DESCRIPTION:Rutuja Gadgil, James Ford II, and Makenzie Hansen (University 
 of Wisconsin-Madison School of Pharmacy); Katherine G. Moore (University o
 f Wisconsin-Madison School of Nursing, SAMS (Systems Approach to Medicatio
 n Safety) Lab); Shiying Mai (University of Wisconsin-Madison School of Pha
 rmacy); Nora Jacobson (University of Wisconsin-Madison Institute for Clini
 cal and Translational Research, University of Wisconsin-Madison School of 
 Nursing); Aaron M. Gilson (University of Wisconsin-Madison School of Pharm
 acy, Sonderegger Research Center); Jamie A. Stone (University of Wisconsin
 -Madison School of Nursing, SAMS (Systems Approach to Medication Safety) L
 ab); Emily L. Hoffins and Stephanie M. Resendiz (University of Wisconsin-M
 adison School of Pharmacy); and Michelle A. Chui (University of Wisconsin-
 Madison School of Nursing, SAMS (Systems Approach to Medication Safety) La
 b)\n\nCommunity retail pharmacists have long reported heavy workloads and 
 burnout, creating opportunities for medication errors which could impact m
 edication safety., further impacting medication safety. Despite this, comm
 unity pharmacies are easily accessible to many. Wisconsin has reacted to t
 his situation by authorizing pharmacists to expand their scope of practice
  as Medicaid healthcare providers. To help a pharmacy system adapt to incr
 eases in workload without impacting medication safety, its resilience (i.e
 ., change adaptation capacity) must be understood. This can be accomplishe
 d through a Safety-II analytical approach, which considers the full sociot
 echnical functioning of the system.  \n\nThis study attempts to identify i
 nstances of resilience when providing pharmacy services using field observ
 ations conducted in six community pharmacies to gain an understanding of t
 he work environment in which these activities occurred.  Resilience was co
 ded for these analyses to represent a pharmacy’s ability to respond to, mo
 nitor for, anticipate, and learn from medication errors. The Safety-II app
 roach allows for an understanding of what pharmacy workflow looks like whe
 n it is successfully achieving medication safety.  To our knowledge, this 
 is the first study to develop a resilience framework for pharmacy work sys
 tems.\n\nTrack: Health Care\n\nSession Chair: Sabina M. Patel (Embry-Riddl
 e Aeronautical University)\n\n
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