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DTSTAMP:20251016T135141Z
LOCATION:Riverside East
DTSTART;TZID=America/Chicago:20251014T173000
DTEND;TZID=America/Chicago:20251014T183000
UID:HFESAM_ASPIRE 2025_sess131_POST426@linklings.com
SUMMARY:Defining User Roles and Interface Designs to Enhance Usability Com
 petencies for Healthcare Professionals at the VHA Through a Centralized Kn
 owledge Platform
DESCRIPTION:Arindam Gupta, Jesse Flint, D'An Knowles Ball, Ashley Ercolino
 , Nicole Dorey, Logan Gisick, Claire Hughes, William Rivera, and Kay Stann
 ey (Design Interactive) and Ross Speir (U.S. Department of Veterans Affair
 s)\n\nThe U.S. Veterans Health Administration (VHA) launched an initiative
  to strengthen the usability competencies of informaticists—healthcare pro
 fessionals managing health IT systems—after identifying critical usability
  failures during electronic health record (EHR) rollouts. To address time 
 constraints and training gaps, a centralized, AI-powered knowledge platfor
 m was developed. Using extensive front-end analysis methods, the team defi
 ned four key user roles—Viewer, Creator, Reviewer, and Supervisor—and desi
 gned the system to prioritize practical, just-in-time human factors compet
 ency improvement materials. The platform features AI-driven search, modula
 r design, real-world case studies, and personalized learning paths, all wh
 ile maintaining accessibility standards. By embedding usability practices 
 into daily workflows, the initiative aims to enhance patient safety, opera
 tional efficiency, and decision-making across the VHA. Future efforts will
  focus on evaluating long-term impacts, promoting sustained usability prac
 tices, and addressing barriers to adoption.\n\n
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