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Virtual Clinic to Understand the Customer Comprehension of Three Climate Scales to Improve Thermal Comfort and Climate User Experience

SessionPoster Session 2

DescriptionMany user studies are unable to produce quality data because, either the designed questions or the desired scale is not comprehended by participants. In the context of in-person climate studies, providing a broad range of climatic conditions and practice with the evaluation scale is an ideal, but rarely utilized procedure, allowing participants to understand the range and granularity of their own perceptions. This study compares three climate scales at different levels of granularity between groups with and without training. We analyzed 270 respondents. Participants within each scale were divided into training and no training subsets, where the training document explained the scale and examples. Comparisons of comfort ratings of each scale on each scenario were made between their training and no training subsets. Comparisons were also made between the workload and comprehension for each scale of each scenario to their training and no training subsets. The responses between training vs no training subsets were not significant except for a few scenarios, also survey completion time between those were not significant indicating that both groups of participants on an average understood and used the scales the same way. Comprehension overall and in males showed significant differences for one of the scales.

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