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Validating Proposed Dimensions of Trust in AI Chatbots: Evidence from Structural Equation Modeling
DescriptionInteractions between humans and Artificial Intelligence AI chatbots are becoming increasingly common as such technology has become freely available. Yet, there exists a concerning lack of empirical understanding of the conceptualization of trust in this context. The following work lends empirical evidence to support hypothesized models of trust in AI chatbots, laying a much needed foundation for future research on this topic.