Presentation
Functional Resonance Analysis Method (FRAM): A Macroergonomic Method to Map Work in Community Retail Pharmacies
SessionME5: Macroergonomics
DescriptionCommunity retail pharmacies play a large role in medication safety yet are incredibly complex. These pharmacies often encounter system challenges such as volatile work demands, inconsistent expectations from patients, and lack of acknowledgment from organizational leadership. Understanding pharmacy’s complex workflows requires more than the linear analytical models that traditional research often employs. To capture the dynamic and complex nature of pharmacy dispensing workflow and to address the nuances of pharmacists’ cognitive work and decision-making during this process, Functional Resonance Analysis Method (FRAM) was utilized.
FRAM is a macroergonomic tool that deconstructs complex systems by mapping processes and examining variabilities that impact outcomes. It provides insight into how system components interconnect, which is crucial for identifying potential points of failure and areas for improvement. In this study, FRAM was applied to deconstruct the medication dispensing workflow into core tasks and uncover the multiple pathways through which the process can diverge. The resulting modeling revealed areas where the practical and sustainable system could strengthen medication safety and system resilience. This presentation will systematically characterize the full pharmacy medication dispensing process, as observed in real-world settings, and demonstrate how FRAM can reveal the complexity, variability, and adaptive nature of everyday pharmacy work.
FRAM is a macroergonomic tool that deconstructs complex systems by mapping processes and examining variabilities that impact outcomes. It provides insight into how system components interconnect, which is crucial for identifying potential points of failure and areas for improvement. In this study, FRAM was applied to deconstruct the medication dispensing workflow into core tasks and uncover the multiple pathways through which the process can diverge. The resulting modeling revealed areas where the practical and sustainable system could strengthen medication safety and system resilience. This presentation will systematically characterize the full pharmacy medication dispensing process, as observed in real-world settings, and demonstrate how FRAM can reveal the complexity, variability, and adaptive nature of everyday pharmacy work.
Contributors
Event Type
Industry/Practitioner Content
Lecture
TimeThursday, October 16th3:20pm - 3:40pm CDT
LocationGrand A
Macroergonomics