Presentation
Proposed Organizational Maturity Model for Building More Inclusive User Experiences
SessionUX: Methods and Models
Description“[D]esign begins with an understanding of the user … [and] acknowledges human variability as a design parameter” (National Research Council, 1983). While human factors, ergonomics, and user experience (HF/E/UX) professionals easily recognize this as a core concept of our discipline, integrating the full implications of this precept into our daily work is an ongoing challenge. As one example of this challenge of translating precept into outcomes, a simple analysis found that 95.9% of the top million Internet home pages detected accessibility issues that could create barriers to use by people with disabilities (WebAIM, 2024). One approach to advancing the overall capability and quality of delivering organizational-level results in an area is a maturity model. To help HF/E/UX professionals better direct their efforts and achieve results in creating more inclusive user experiences, this paper proposes a maturity model framework that can be adopted by organizations to assess current practice and advancements in this area. Practitioners and researchers alike are encouraged to use the framework and report their results and experiences.
Contributor
Event Type
Industry/Practitioner Content
Lecture
UX Miniconference
TimeWednesday, October 15th1:30pm - 1:50pm CDT
LocationGrand E/F
User Experience
UX Mini-Conference